Returns and Refunds
Returns and Refunds
We want you to be satisfied with your purchase. Please read our returns guidance below. If you have a concern, contact us promptly with your order reference.
Before ordering
- Confirm the actual piece — including dimensions, material, finish and included items — before placing an order. We encourage you to ask for current photographs and confirmed specifications.
- Illustrative design reference images on our website do not represent the exact piece available.
Damaged items
- If your item arrives damaged, contact us as soon as possible with your order reference and photographs of the item and packaging.
- An unboxing video is not compulsory to raise a complaint, but it may help us resolve the matter quickly.
Returns
- Returns are accepted within 30 days of receipt for items that are damaged on arrival or do not match the confirmed order specification.
- Custom-made or bespoke pieces cannot be returned unless they are damaged or do not match the agreed specification.
- Return shipping arrangements and costs will be discussed at the time of the return request.
Refunds
- Refunds are processed after the returned item has been received and inspected.
- The refund will be issued to the original payment method.